How RTVE drives subscriber growth with privacy-first personalization

To meet their goal of growing their subscriber base 3x, RTVE needed a solution that could enhance personalization efforts while complying with GDPR’s strict data privacy requirements.

RTVE, Spain’s national broadcaster and operator of RTVE Play, is a major player in the streaming landscape, reaching millions of users across multiple devices.

SITUATION

A strategic move to triple RTVE’s subscribers

RTVE sought a platform to centralize their data and streamline personalization across channels, including in-app recommendations, email, and SMS campaigns. Snowflake, already supporting RTVE’s data centralization efforts, recommended GrowthLoop as the ideal solution to power their privacy-first personalization strategy.

GrowthLoop’s platform was rigorously evaluated by RTVE and performed exceptionally well in a technical review, significantly outperforming other solutions. GrowthLoop’s ease of use, security, and seamless integration with Snowflake made it the clear choice to help RTVE enhance customer experiences without compromising privacy.

CHALLENGE

RTVE’s need: centralized, GDPR-compliant data

Data privacy compliance - As a B2C brand operating under GDPR, ensuring the highest standards for data collection and usage was critical.

Disparate data systems - RTVE’s marketing data was fragmented across various systems, making it difficult to create cohesive, personalized campaigns.

Operational inefficiencies - RTVE’s reliance on manual processes and legacy infrastructure slowed down their ability to execute data-driven campaigns at scale.

SOLUTION

Why GrowthLoop stood out for RTVE

RTVE implemented GrowthLoop, integrated with Snowflake, to centralize their first-party data while maintaining strict data privacy standards. GrowthLoop’s composable architecture allowed RTVE to securely activate data across channels, delivering personalized in-app content recommendations and cross-channel campaigns in a streamlined manner.

By simplifying data activation and eliminating the need for manual data transfers between systems, RTVE improved operational efficiency and reduced the time spent on campaign management.

RESULTS

Key benefits: centralization, efficiency, scalability

Security-first architecture

GrowthLoop’s integration with Snowflake addressed RTVE’s top priority — ensuring data security and privacy compliance while activating first-party data.

Seamless personalization

GrowthLoop’s audience segmentation tools enabled RTVE to deliver personalized experiences at scale, including in-app recommendations, email, and SMS campaigns tailored to individual viewer preferences.

Operational efficiency

RTVE reduced manual processes and improved campaign execution by replacing legacy systems with GrowthLoop’s composable architecture, future-proofing their marketing stack for growth.

Grow their subscriber base

Personalized recommendations, targeted campaigns, and relevant content suggestions are helping RTVE increase user engagement and work toward their goal of 3x subscribers over the next three years.

Martech stack
Data Warehouse
Snowflake
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