Create an upsell campaign for customers who have recently filed a claim
Create an upsell campaign for customers who have recently filed a claim
Marketing
Insurance

Create an upsell campaign for customers who have recently filed a claim

Launch an email marketing campaign that targets customers who have filed a claim between 6 and 18 months ago with an upsell offer for additional coverage.

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Iterable
Flywheel
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Create an upsell campaign for customers who have recently filed a claim

Launch an email marketing campaign that targets customers who have filed a claim between 6 and 18 months ago with an upsell offer for additional coverage.

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Why implement this use case?

  • Existing customers are some of your best revenue sources. 
  • Looking at claims history can help you pinpoint customers who are likely to spend more on policies and coverage, which ultimately drives revenue. 
  • Targeting customers who have recently filed a claim (such as in the last 18 months) is a great way to upsell services when coverage is top-of-mind.

Goal of this use case

Upsells are a key opportunity for additional revenue for insurance companies. This use case helps drive more revenue through upsells for additional coverage or policies.

Tools and platforms you need

1

Data Source

Data source, such as a cloud data warehouse like BigQuery, Snowflake, or Redshift.

2

Data Activation

Data activation tool, such as a composable CDP (like GrowthLoop).

3

Email marketing destination or CRM

Select the email platform where you will message your customers. This could be Iterable, Marketo, Salesforce, or a similar tool.

Data sources you need

List the data sources needed for this particular use case (such as ticket purchases, memberships, etc.)

Account types

How to set up this use case in GrowthLoop

Step 1

Set up your data warehouse as a source in GrowthLoop. 

Step 2

Create your customer table in your data warehouse and ensure it includes fields for claim history and account types. Learn more about preparing customer data for GrowthLoop.

Step 3

Activate your email marketing or CRM tool as a destination.

Step 4

Create an audience in GrowthLoop. You can use the audience builder tool to describe the audience in detail. For example: “Create an audience of customers who have filed a claim in the last 18 months.” 

Step 5

Add necessary filters to the audience, such as excluding customers who currently use all of your policy types.

Step 6

Once you’re satisfied with the audience, click export audience.

Step 7

In the Create Export view, search for your destination and click select.

Step 8

You can double-check a successful export to your destination by navigating to your audience viewer Exports tab within your GrowthLoop app to view the activity tracker and make any scheduling changes you may need.

Step 9

Log into your email platform or CRM and navigate to your audiences to confirm that this audience was received and populated.

Step 10

Create an email campaign to upsell this audience with an offer for additional coverage.

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